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Freshworks Stories - Page 2

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Freshworks stories

Freshworks adds AI tools to streamline customer service
Software-as-a-Service

Freshworks adds AI tools to streamline customer service

Freshworks rolls out new AI tools for Freshdesk to unify channels, cut agent drudgery and boost resolution speeds for service teams.

By Kaleah Salmon • 5 min read • Tue, 6th Jan 2026
Freshworks grows AI revenue & launches non-IT service solution
Digital Transformation

Freshworks grows AI revenue & launches non-IT service solution

Freshworks boosts AI revenue with a 15% rise in quarterly revenue and launches Freshservice for Business Teams, expanding beyond IT departments.

By Melvin Hipolito • 4 min read • Fri, 7th Nov 2025
Scalekit raises USD $5.5M to secure AI agents in enterprise IT
Data Protection

Scalekit raises USD $5.5M to secure AI agents in enterprise IT

Scalekit has secured USD $5.5m in seed funding to launch a developer toolkit that authenticates AI agents and protects enterprise IT systems.

By Jed Nykolle Harme • 4 min read • Wed, 17th Sep 2025

Stories from Other Regions

Freshworks stories

Q&A: How AI helps CX teams stay resilient through the holiday rush
Unified Communications

Q&A: How AI helps CX teams stay resilient through the holiday rush

AI is transforming Christmas CX from chaotic surge to controlled service, helping teams stay resilient, protect wellbeing and meet soaring demand.

By Simon Hayward • 4 min read • Tue, 16th Dec 2025
The UK's efficiency ambitions face a quiet obstacle, software complexity
Digital Transformation

The UK's efficiency ambitions face a quiet obstacle, software complexity

UK firms chasing efficiency gains are finding staff lose a day a week to tangled software, undercutting productivity and morale.

By Simon Hayward • 4 min read • Wed, 10th Dec 2025
CGI & Freshworks partner to deliver AI service tools in UK
EduTech

CGI & Freshworks partner to deliver AI service tools in UK

CGI and Freshworks partner to provide AI-driven service tools targeting UK mid-market and public sectors, focusing initially on education and policing.

By Sean Mitchell • 3 min read • Fri, 5th Dec 2025
Q&A: How software waste and complexity are undermining the UK's productivity ambition
Digital Transformation

Q&A: How software waste and complexity are undermining the UK's productivity ambition

UK firms waste 20% of software spend and lose 7% of revenue to complexity, hindering productivity amid the Autumn Budget's focus on efficiency.

By Simon Hayward • 5 min read • Thu, 4th Dec 2025
What Black Friday revealed about retail's customer service challenges
Digital Transformation

What Black Friday revealed about retail's customer service challenges

Black Friday exposed how rising demand strains UK retailers' customer service, revealing challenges caused by complex systems and ageing processes.

By Simon Hayward • 5 min read • Thu, 4th Dec 2025
Freshworks launches standalone platform to boost business teams
Unified Communications

Freshworks launches standalone platform to boost business teams

Freshworks unveils Freshservice for Business Teams as a standalone platform, enabling HR, Finance and Legal to independently manage internal workflows.

By Sean Mitchell • 3 min read • Mon, 1st Dec 2025
Overcoming the perceived AI skills gap
Customer Experience

Overcoming the perceived AI skills gap

Nearly half of UK business leaders view themselves as AI experts, yet 22% cite a skills gap as a key hurdle, hindering wider AI adoption in the workplace.

By Ian Tickle • 4 min read • Thu, 27th Nov 2025
Freshworks unveils AI features to boost UK enterprise support
Fintech

Freshworks unveils AI features to boost UK enterprise support

Freshworks launches new AI tools in the UK to streamline customer support and IT management, boosting efficiency and cutting manual tasks for enterprises.

By Sean Mitchell • 4 min read • Tue, 18th Nov 2025
The importance of simplifying IT: enterprise capability without the complexity
Digital Transformation

The importance of simplifying IT: enterprise capability without the complexity

IT leaders now prioritise simple, effective technology over flashy AI, seeking quick, practical outcomes that enhance customer and employee experiences.

By Ian Tickle • 5 min read • Fri, 14th Nov 2025
Three signs your company is heading for the customer support squeeze
Customer Experience

Three signs your company is heading for the customer support squeeze

Businesses face a customer support squeeze as rising effort, agent overload, and scale pressures threaten growth and customer loyalty.

By Simon Hayward • 4 min read • Wed, 12th Nov 2025
Enterprise software complexity costs UK economy GBP £32 billion
Digital Transformation

Enterprise software complexity costs UK economy GBP £32 billion

Complex enterprise software is costing the UK economy GBP £32 billion yearly, with wasted investments and lost productivity hindering business growth.

By Melania Watson • 3 min read • Tue, 11th Nov 2025
The business value of uncomplicated
Digital Transformation

The business value of uncomplicated

Businesses grow increasingly complex, but prioritising uncomplicated, intuitive AI tools can boost speed, clarity and employee satisfaction in today's fast market.

By Dennis Woodside • 5 min read • Mon, 10th Nov 2025
Unlocking AI's potential: Why your GenAI projects are losing momentum
Digital Transformation

Unlocking AI's potential: Why your GenAI projects are losing momentum

Despite 61% of leaders increasing AI adoption recently, many GenAI projects stall without clear use cases, solid data strategies, and a culture of experimentation.

By Ian Tickle • 4 min read • Sat, 25th Oct 2025
Retail's AI Revolution: Why personalisation is the game-changer
Customer Experience

Retail's AI Revolution: Why personalisation is the game-changer

Retailers are rapidly adopting AI to personalise shopping experiences, boosting customer loyalty and handling £30bn in UK click-and-collect orders in 2025.

By Ian Tickle • 4 min read • Sat, 25th Oct 2025
Webuters launches AI tools to boost digital access & growth
Digital Transformation

Webuters launches AI tools to boost digital access & growth

Webuters launches AI tools like OfficeIQ to boost digital growth, offering no-code solutions and free access for SMEs across sectors globally.

By Kaleah Salmon • 2 min read • Mon, 4th Aug 2025