Freshworks stories
IT teams can now track fleet-wide software gaps and route deployment tasks into Jira, Freshworks and Zapier with PDQ's latest update.
IT teams can now spot missing and vulnerable software faster as PDQ expands inventory, package management and ticketing links.
Nearly half of IT help requests now land after hours, leaving staff waiting longer for routine fixes as flexible work reshapes support demand.
The deal gives software vendors a broader route to market as AppDirect adds PartnerStack's 138,000-strong B2B partner network.
The hire signals a sharper push into overseas growth as the AI customer service software group deepens partnerships in the US and beyond.
The software maker is leaning on partners to win bigger enterprise deals, after more than 60% of annual recurring revenue came from mid-market and enterprise customers.
IT teams could spot outage risks sooner as Freshservice now continuously maps cloud, hybrid and on-premises assets and dependencies.
Support Fusion raises AUD $1 million pre-seed to grow US and UK presence and scale AI-led integrations for co-managed enterprise IT.
Okta appoints Christian Rota to lead ANZ partnerships, stepping up its partner-first push as identity security demand surges across the region.
ControlUp has launched a multi-tenant digital experience platform and partner programme to help MSPs automate IT, boost CX and grow revenue.
Freshworks names AI-focused marketer Kady Srinivasan as CMO to sharpen its global brand and go-to-market engine in crowded SaaS markets.
Freshworks rolls out new AI tools for Freshdesk to unify channels, cut agent drudgery and boost resolution speeds for service teams.
Southeast Asia’s B2B tech firms risk weaker long-term growth as most budgets still favour short-term lead capture over brand building.
Organisers say the two-day programme will tackle deepfake hiring, data sovereignty and the mounting risks of AI-driven cyber attacks.
Complex software sprawl is costing UK firms more than GBP £32bn a year, as over a fifth of tech spend is now linked to buyer's remorse.
Accel and Google's AI Futures Fund have picked five startups for the 2026 Atoms AI Cohort, each offered up to USD $2 million and compute.
Elula hires Andrew Phillips as chief revenue officer to drive sales, partnerships and growth across its expanding AI-led financial services push.
UK councils ramp up AI spending to boost efficiency and services, but poor strategy and complexity risk wasting taxpayers' money.
AI is transforming Christmas CX from chaotic surge to controlled service, helping teams stay resilient, protect wellbeing and meet soaring demand.
UK firms chasing efficiency gains are finding staff lose a day a week to tangled software, undercutting productivity and morale.
