Freshworks stories
AppDirect buys PartnerStack to expand B2B sales platform
4 days ago
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saas
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martech
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commerce systems
AppDirect deepens B2B distribution push with PartnerStack deal, adding partner-management software and a network of 138,000 businesses.
Synthflow appoints Matt Alexander as Channel Chief
Last week
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saas
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uc
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digital transformation
Synthflow names Matt Alexander Vice President of Channel and Alliances to deepen partner ties and drive international AI growth.
Freshworks names Vahalia to lead global partner push
Last week
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saas
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digital transformation
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cx
Freshworks appoints Kuntal Vahalia as Senior Vice President, Global Channels and Alliances, as it deepens partner ties to win more enterprise business.
Freshworks boosts Freshservice with live asset mapping
This month
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digital transformation
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it automation
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multi-cloud
Freshworks adds live asset discovery to Freshservice, aiming to give IT teams clearer hybrid estate visibility and faster incident response.
Scalekit raises USD $5.5M to secure AI agents in enterprise IT
Wed, 17th Sep 2025
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data protection
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martech
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iam
Scalekit has secured USD $5.5m in seed funding to launch a developer toolkit that authenticates AI agents and protects enterprise IT systems.
Rocketlane secures USD $24 million Series B funding for CRM platform
Wed, 17th Jul 2024
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saas
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crm
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freshworks
Rocketlane has raised USD $24 million in Series B funding to enhance its AI-driven CRM platform, aiming to revolutionise client project delivery.
Dennis Woodside takes over as Freshworks CEO from founder Girish Mathrubootham
Fri, 3rd May 2024
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saas
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cx
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martech
Dennis Woodside takes the reins as CEO of Freshworks, succeeding company founder Girish Mathrubootham who becomes Executive Chairman, guiding the firm to its next chapter of global growth.
Freshworks names Abe Smith as Chief of Global Field Operations
Thu, 8th Feb 2024
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saas
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crm
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data analytics
SaaS giant Freshworks enlists Abe Smith, with his 25-year field sales experience from Zoom, Oracle, and Cisco, as Chief of Global Field Operations to spur its upmarket progression.
Freshworks predicts transformative impact of generative AI
Wed, 13th Dec 2023
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ai
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transparency
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freshworks
Freshworks' top executives predict generative AI will power a technological revolution by 2024, revolutionising multiple sectors.
Freshworks appoints Johanna Jackman as Chief People Officer
Wed, 30th Aug 2023
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freshworks
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csr
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job moves
Freshworks Inc. appoints Johanna Jackman as Chief People Officer, responsible for global HR strategy and operations.
Travel Counsellors introduces Freshworks AI-powered chatbots
Thu, 24th Aug 2023
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uc
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cx
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martech
The tour operator can now automatically resolve simple queries through bots while prioritising more challenging queries.
Freshworks unveils new generative AI enhancements
Fri, 23rd Jun 2023
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ai
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agentic ai
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copilots
Freshworks has unveiled Freddy Self Service, Freddy Copilot and Freddy Insights to make artificial intelligence more accessible to every workplace.
Crocus customer service system blossoms with Freshdesk
Fri, 16th Jun 2023
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cx
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martech
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customer service
Since implementing Freshdesk to handle the spike in customer enquiries during the pandemic, Crocus has reduced its typical customer-first response time by 91%.
Freshworks launch messaging product for customer engagement
Mon, 25th Sep 2017
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cx
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martech
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messaging
The company says the solution provides a suite of website and in-product engagement capabilities, which help businesses capture more leads.
Freshworks makes new position to bring in ex Akamai managing director
Fri, 18th Aug 2017
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data analytics
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martech
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cdp
Freshworks has announced the appointment of SIdharth Malik to the specially created position of chief revenue officer.
Freshworks acquires startup's chatbot-building platform
Mon, 24th Jul 2017
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uc
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martech
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healthtech
Joe Hukum's technology is powered by a robust decision tree framework that automates sales, service, and support workflows, across various channels.